Your questions answered

At Bespoke Taxis, we believe in clear communication and making your journey as smooth as possible. Below you'll find answers to the most common questions our customers ask about our services, booking process, and payment options. If you can't find what you're looking for, please don't hesitate to contact us.

Frequently asked questions

We've compiled a list of common queries to help you navigate our services with ease. Our aim is to provide a transparent and reliable taxi service in Reading, Berkshire, ensuring you always feel confident when you book with us.

What should I know about booking a taxi?
Pre-bookings must be made 24 hours in advance to ensure passengers arrive on time. We aim to accommodate changes, but please contact us as soon as possible if your plans change.

Can I travel with pets?
Customers must inform us if they have any pets travelling with them so we can send a suitable vehicle that can safely accommodate them.

How can I pay for my taxi?
All our drivers accept cash payments and card payments in all of our vehicles. We also offer online payment options for your convenience. Refunds are processed within 3 working days.

What happens if my flight is delayed?
If in any situation your flight is delayed, we are able to let the driver know to ensure you still get to your destinations on time. Please provide us with your flight details when booking.

Need more information?

If you have a question that isn't covered here, our friendly team at Bespoke Taxis is ready to help. We're dedicated to providing excellent service and ensuring your journey is as comfortable and stress-free as possible.